Diary of a Google Gazumpee

Diary of a Google Gazumpee

by: Heidi Perry

Back in November, when the Google Dance began, Barry Lloyd of makemetop.co.uk wrote an article entitled กBeen Gazumped by Google?ก GAZUMPED! What a wonderfully descriptive term. In fact, it succinctly describes what happened to us when our website went from #1 to oblivion a few months ago.

We were gazumped, swindled, cheated out of what was rightfully ours. Okay, whoกs to say what search engine position rightfully belongs to anyone. I mean, letกs face it, getting to the top of the search engines for coveted keywords is really just a crap shoot, isn’t it?

Or is it?

The SEO Cycle…

Weกve been at this internet game for a long time, a decade, in fact. Dinosaur days! We don’t pretend to be search engine experts, itกs not our forte. Nevertheless, we have been around long enough to see some patterns emerge.

Hereกs a recurring pattern weกve observed in Search Engine Optimization:

1) The SEO experts research and make claims of what works to get a website to the top of the search engines.

2) It works for a time, and websites implementing their tactics move up the ranks.

3) Eventually, the algorithms change, and websites gain or lose rankings.

4) SEO experts make adjustments, then back to step one in the cycle again.

Around and around we go like mice on the optimization exercise wheel. Furthermore, we do not foresee any chance of stepping off of the optimization wheel for years to come. From our experience, as long as search engines exist, the algorithms will always change, and the SEO experts will always have a job.

But, is Search Engine Optimization really necessary?

To Optimize or Not…

If youกve set up a flow of traffic to your website outside of search engines, there really is no need to optimize. However, if you want search engine traffic, youกll need to step onto the wheel. Furthermore, you need to know thereกs some pretty fierce competition riding the same wheel. But, be forewarned. Once you step onto the wheel, it will become part of your regular marketing exercise.

Is search engine traffic worth stepping onto the endless wheel?

Marketing experts tell us all the reasons why search engine traffic is targeted. But, letกs put that aside for a moment and talk about realworld experience for a minute. In the past 10 years, our websites have received traffic from every imaginable source. But, you want to know about search engine traffic, right? Weกll give it to you straight.

Search engines have sent us some of our best customers. A significant number have stayed with us for years, and a surprising number have made purchases on their first visit direct from the search engines.

Now, with this is mind, perhaps you can understand why we have felt gazumped after losing a significant amount of search engine traffic.

So, what exactly happened to us?

Dancing With Google…

For years, we have been building a professional community where homebased entrepreneurs can network with one another and find the resources they need. As a clearinghouse of information, it has been a real task to organize the thousands of pages of information and make it userfriendly.

We had been #1 on Google for years for the coveted term กhome business,ก among other terms. As such, we enjoyed traffic that brought us a significant number of customers and subscribers. Traffic and sales grew consistently for those years. Our Alexa rating showed the continued growth by going from a ranking of 30,000 to almost 15,000 in a year.

Enter the กFloridaก Update.

In November, we were still #1 on Google. Traffic and sales were good.

In December, it appeared the Update was good for us. We remained #1 and sales were at an alltime high. กWe’re getting through this just fine,ก we gloated. Nothing to worry about.

But, then things began to change drastically!

Gazump #1

Around January 3rd, our traffic plummeted to an alltime, twoyear low

( http://www.alexa.com/data/details/traffic_details?q=&url=http://www.homebusinessonline.com/ ).

After a quick perusal of our traffic logs, it became obvious Google was playing with our rankings. You know, playing the dance floor. Google may have come to the dance with us as her date, but she left with a different partner.

A little research confirmed that not only had we dropped in our rankings for our coveted search term, but we were nowhere to be found in even the top 1,000. What? From #1 to oblivion? How could that be? The date was over… Gazumped by Google!

Gazump #2

Some weeks later, typing กlink:www.ourURLก in the Google toolbar brought another startling revelation. While our inbound links before the dance were around 800

(http://www.linkpopularity.com/linkpop.cgi?url=http%3A%2F%2Fwww.homebusinessonline.com),

Google now listed only 69. Now, that doesn’t even make sense after almost a decade online, especially when typing in our URL returns 2,620 links

(http://www.google.com/search?q=%22homebusinessonline.com%22).

Gazumped by Google!

Gazump #3

But, why stop there? Letกs add a little salt to the wound, shall we? It also appeared that Google was only spidering a few, select parts of our website. No more deep crawls where all the meaty content can be found. Gazumped by Google!

So, where from here?

Lessons Learned…

After two months of a substantial drop in traffic and sales, we are not out of business. Why not? For one, we have not counted on Google as our sole source of traffic. We are still receiving decent traffic, but we could be doing better. Iกm afraid we had been gliding on the coattails of Google for too long. Sometimes you just need a good kick in the pants. This wakeup call has been good for us. Like multiple streams of income, we will up the anti on multiple streams of traffic. That way, when one traffic source dries up, it will not effect us significantly.

Itกs time to make some wellneeded changes to our website. It could be better. A lot better. We’re going to stop talking about them, hunker down, and make those changes.

We believe this dance is not over yet and Google may decide to return to the dance floor. Considering กGazump #2ก above, it only makes sense that there are still plenty of bugs to be ironed out.

Weกll get our traffic back and in a big way. If not through Google, certainly through other traffic sources. Thereกs more than one way to reach the summit.

The Very Best Strategy…

The fact is you could spend hours upon hours in search engine optimization, and while we believe that optimizing your website is important, it shouldn’t be the main focus. We’re of the opinion that websites should first be built for customers and prospective customers, and second for search engines. Take a look at your website from your customerกs perspective. Does it do what you want it to do?

Go ahead and hop on the optimization wheel. Get it turning, but don’t become obsessed with it. If you have the resources for it, consider hiring an SEO specialist to help. Be sure you have plenty of traffic sources, don’t rely on just one or two.

Finally, anything online, including the search engines, are driven by the marketกs opinion. When the dance is over, if Google doesn’t provide the very best search results, the market will go elsewhere. For this reason, no matter what might happen to us personally through the Google Dance, the end result will be better search results if not Google, then another search engine.

Either way, the market will determine who wins in the end.

Copyright 2004 Heidi Perry

About The Author

Seasoned entrepreneurs, Dave and Heidi Perry have developed half a dozen businesses and are founders of HomeBusinessOnline.com and PrettyGreat.com. Known for their unique insights and straightshooter style, Heidi and Dave are editors of HomeBizBytes. Receive a free issue at http://www.HomeBusinessOnline.com/nsl.htm?sya

This article was posted on March 14, 2004

by Heidi Perry

5 Things More Important to Internet Buyers than WH

5 Things More Important to Internet Buyers than WHAT You’re Selling II

by: Dr. Lynella Grant

Web commerce is all about courtship, not salesmanship. In life, a suitor can’t go from first date to the engagement ring in one afternoon. Courtship is an intricate dance, where each party contributes to the relationship at a measured tempo. Trust grows through gradual exchanges and reassurances.

Yet, the typical salesoriented Web site urges the visitor to jump to commitment right away. Pushing for them to กBUY NOW!ก is not only premature, but a misapplication of the fact that visitors are in a hurry. Developing a relationship can’t be rushed or skippednot if you intend to lead them to the alter (sale). Buyers want and need to proceed at their own pace.

Each request you make of a visitor กcall, read, subscribe or buyก requires a higher level of commitment. So back off the hard sell, and instead weave the steps into a sensuous dance that respects them and invites a lasting relationship. Itกs possible, if you follow these five points that buyers care about.

1. How well they’re treated

The mood of the site should be welcoming, geared to assist the customer finding what they’re looking for. Trust grows as you minimize their sense of risk. And make no mistake, the buyerกs risks are greater online. Recognize them and reduce them as much as possible. Theyกve been conned, burned, or faced nondelivery of purchasesnot to mention abuse of their credit cards or privacy information.

The Internet works because people feel anonymous. People are understandably leery about revealing personal information. So every aspect of the site needs to say, กyou’re safe hereก along with, กlook at all the interesting things we have to show you.ก One fast move and that skittish deer will bolt.

Web commerce has several inherent disadvantagesshipping charges, delays until products arrive, lack of handson assessment, etc. When buyers encounter other disadvantages as well, whether itกs unacceptable policies, or added costs, they treat them as a deal breakereven if itกs just a little bit more.

2. How efficiently the buying process went

Assuming your site sells a tangible product, the buyer has to be able to assess its looks, materials, uses, and value without being able to touch it. This can be accomplished much better with some products than others by use of photographs and descriptive copy. But a buyer still takes a chance as to color, size, quality, and suitability. Sales sites need to know their customersก concerns so well that they anticipate what they need to know.

Design the site for ease of scanning and logical organization that presents information so it will guide and inform.

3. How much aggravation they had to endure

Hereกs where poor navigation or slow download times cost you sales. (Navigation problems are a main reason why site visitors leave.) They won’t stay at a site where they can’t easily find the answers they want. And if they have to wait too long for pages to load, forget it. Internet users are extremely time sensitive. The high percentage of abandoned shopping carts (as much as a quarter) proves that the payment process can defeat all efforts to motivate the buyer. These are กalmostก sales, where sloppiness got in the way.

Getting through some payment procedures confounds even experienced surfers. How many payment options do you provideanywhere from Paypal to fax your order? Credit cards are convenient, but not always the purchaserกs preferred choice. How intrusive are the questions (yes, we know about fraud avoidance)? When the goal is building trust (in both directions), how many กwe don’t trust youก signals does your site send?

4. How many mind games were played on them

The primary products sold on most web sites are hype and high pressure. Unfortunately, thatกs not what buyers are looking to buy, and why conversion rates online are so abysmally low. The quality of typical sales copy is aggressive, designed more to trick than inform. It seems like the sales letters were drafted from the same manual.

Aggressive tactics are so widespread that effective, customerfriendly copy can actually stand out. So get rid of the กgotchas.ก Customers dread them, and then relax once they don’t find them. Mind games don’t end after the saleกs complete. Be alert for delivery, security, and privacy lapses that could creep up after the sale.

5. How well the business has its act together overall

Behind the computer screen are untold elementsefficient links, quick loading, glitchfree credit card processing, the respect for the visitorกs time, etc., that reveal the companyกs priorities. Unless all the parts work with a consistent goal and degree of care the buyer experiences whiplash. Sour notes (small potatoes signals) are trivial in themselves, but break the momentum toward purchasing. They’re easily eliminatedonce you know to look for them. To learn how, read the helpful articles at my site, http://www.giantpotatoes.com

Give yourself extra points for postsale follow up. Hereกs where Internet sellers can shine because of autoresponders and customeroriented email. Don’t just use such tools for making the sale. Use them to build relationships and added value after you get their money.

Dance Your Way to Profits

Courtship is necessary to develop a lasting relationship.

The pace of the dance should reflect the giveandtake necessary to build trust. Don’t sell the buyer, court him with a wellpaced dance.

This is Part II of a twopart series. Part I can be read at: http://www.giantpotatoes.com/article201.htm

© 2004, Lynella Grant

About The Author

Dr. Lynella Grant is an expert on the signals that make up the กbody languageก of a business. Author of The Business Card Book and Stop Looking Like Small Potatoes Visit http://www.giantpotatoes.com Off the Page Press (719) 3959450 mailto:[email protected]

This article was posted on March 02, 2004

by Dr. Lynella Grant

Shake, Rattle, and Roll

Shake, Rattle, and Roll

by: Tina Rideout

Shake, Rattle, and Roll

Google, Yahoo, and Msn

Does everyone have their dancing shoes on??

Shake:

Google started shaking things up earlier this summer when they went Public.

This is of little importance to the average webmaster, unless of course you are an investor.

Google took it’s time updating and ranking new and old sites during this time period, which had the webmasters whispering and scratching their heads.

Google did finally start dancing again, but with no apparent new dance steps being noticed.

Rattle:

Yahoo joined the dance floor with its new Partner Overture.

The result has been sites which had good status on the Yahoo Search Engine have danced off into Cyberspace. Noticeably being replaced by sites with less significant value, as far as content and longevity.

Again whispers of a new algorithms. The masters are feverishly trying to out boogie the inventors.

Roll:

Msn, sat on the sidelines, watching the dancers and analyzing their moves. Like a slow easy Fox Trot.

Move over Google and Yahoo, we got the rhythm and we will give you the Blues.

Sites that will help you keep up with the latest Search Engine war.

Search Engine Watch:

http://www.searchenginewatch.com

ResearchBuzz:

http://www.researchbuzz.com

Search Engine News

http://www.searchenginelowdown.com

SEO Consultants Directory:

http://www.seoconsultants.com

The question at hand is how does the little guy get an invitation to the dance?

Learn the dance.

About The Author

Written by Tina Rideout

For more information regarding Reciprocal Linking, Writing Articles, and Webite and Marketing Tools, please visit at:

http://freeinternethomebasedbusiness.com/homebusinessblog.html

or

http://freeinternethomebasedbusiness.com

This article was posted on November 15, 2004

by Tina Rideout